Understanding Proof of Address
For the Know Your Customer (KYC) process, a Proof of Address (PoA) document is required by Sumsub to verify your residential address.
This is a crucial step to ensure the security and integrity of our platform and your financial transactions.
What Qualifies as a Proof of Address Document?
Your PoA document must include your full name, your current residential address, and the date of issuance. The document should be recent (typically within the last 3 months) to ensure that the information is current.
Acceptable Documents Include:
- Utility bill (Gas, Water, Electricity, or Internet)
- Bank statement
- Credit card statement
- Tax bill or official government correspondence
Document Requirements:
- First Page: The document must have your name, address, and date clearly visible on the first page.
- One-Page Document: If possible, the document should be a single page.
- Date of Document: The issue date should be within the last 3 months to ensure the information is up to date.
- Legibility: The document must be clear and easy to read. Blurry, low-resolution, or otherwise illegible documents will not be accepted.
Unaltered: The document must not be edited or redacted in any way.
Accepted File Types and Formats
When uploading your Proof of Address document, please adhere to the following accepted formats. The maximum file size for each document is 50 Mb.
File formats:
- JPEG
- JPG
- PNG
Having Trouble?
If you encounter any issues or have a document that does not meet the above criteria, you can still submit it for manual review. Our team will examine the document and assist you in completing the KYC process.
- Document larger than one page: If your document is more than one page or does not meet the guidelines, please upload it anyway.
- Manual Review: Our team will manually review any document you upload, even if it does not strictly meet the guidelines.
- Contact Us: If you need assistance or have questions, please feel free to contact our support team at support@backpack.exchange.
Remember, we are here to help you through the verification process.
Your security and privacy are our top priorities.
Do you have questions or require further information?
Click the red Live Chat button in the lower right of your screen or contact us via email at: support@backpack.exchange
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