Reset 2FA on Backpack Exchange

To proceed with the 2FA change request, please submit the following information to support@backpack.exchange.

Note, it typically takes ~48 hours to complete a 2FA reset.

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1) Send an email to Support

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When Support receives your email they will assign an agent and respond to you.

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• Enter 2FA reset, 2FA restore or something similar in the Subject line
  
  
• Include your Backpack Exchange account email address.
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If Support does not respond within ~48 hours, then follow up with another email request.
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2) Reply in email thread with requested identification documents

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This includes but is not limited to:
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• Selfie with ID card
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• Name and address
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• Income source
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• Transaction details

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Identification Documents

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1. Selfie with ID Document:
   • Take a clear, recent selfie holding (1) your valid government-issued photo identification document (e.g., driver's license, passport, or ID card) and (2) a note that states "Backpack Account Change" and todays date. Ensure both your face and the document are visible.
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2. Full Name and Address Confirmation:
   • Provide the full name and address currently associated with your Backpack Exchange account.
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3. Source of Income:
   • Share details regarding your primary source of income or occupation for verification purposes.
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4. Transaction Details:
   • Furnish as many specific details of all transaction and trades within your account as possible, including without limitation:
     • Date of the transaction
     • Name of the asset involved
     • Quantity of the asset transacted
     • Transaction hash or identification number

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‍Do you have questions or require further information?

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Click the red Live Chat button in the lower right of your screen or contact us via email at: support@backpack.exchange

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